Talk to the people who run the servers.
Support runs 24/7/365. Pick the channel that matches what you need and it reaches the right person first time.
Six ways to reach us. Tap a card to write, call or open it. Support tickets live in the panel.
- Emailcontact@
clouduxe.com Sales, bare metal quotes and anything that is not about one server.Write an email - Support ticketsdash.clouduxe.comEvery support conversation is a ticket in the panel, attached to the server or invoice it is about.Open the panel
- DiscordJoin the Clouduxe serverReach the team with quick questions.Open Discord
- Phone+91 7051608147Our phone line in India.Call
- Help centerdocs.clouduxe.comStep-by-step guides for the panel, billing, protection and game servers.Read the guides
- Legal and Grievance Officerlegal@
clouduxe.com Contracts, privacy requests, the data processing agreement, and complaints to our Grievance Officer, Vinayak Gandhi, acknowledged within 24 hours and resolved within 7 days.Write to legal - Address27-A, Greater Kailash, Jammu 180011, IndiaFLICKERLINK TECHNOLOGIES (OPC) PRIVATE LIMITED
Support is a ticket. One thread per problem, attached to the server it is about.
Open it from Support tickets in the panel. Replies land on the same thread, and the thread stays there to read back later. There is no live chat and no contact form on this site.
A ticket in the panel
Status and priority at the top, your message on the thread, the service it is related to on the side.
SSH to web-1 times out from two networks
OpenNormal
You
Since 21:15 IST, SSH to web-1 times out from my office and from my phone's network.
Changed just before: saved a Firewall rule on TCP 22. Tried: restarted the server from the panel.
Ticket details
- Status
- Open
- Priority
- Normal
- Related to
- web-1
- Messages
- 1
Which channel for what. Tickets keep the whole thread, attach the server it is about and are answered around the clock.
You want to buy a VPS or VDS and have a question first
You need a bare metal quote
Email contact@clouduxe.com Say which region, how much memory and storage, and what will run on it.
Something is wrong with a server you already have
A ticket in the panelAttach the service so we can skip "which server is this?".
Users cannot connect
The help center first, then a ticketThe guide lists the checks worth running before you report it.
An invoice, a payment or a renewal
Billing in the panelInvoices, payments and wallet credit all live there; open a ticket if something looks wrong.
Abuse coming from a Clouduxe address
Legal, privacy or a data processing agreement
A complaint about content we host, or about how we handled your data
Referring customers to us
Hours and self-help. Support never closes, and the help center answers the common questions first.
Support runs 24/7/365
Through tickets in the panel, every hour of every day.
Before you write
- Support
- 24/7/365, through tickets in the panel
- Sales and quotes
- contact@
clouduxe.com - Security of your own server
- Securing your server in the help center
- Is something down?
- The status page, with uptime and incident updates
- Invoices
- How invoices work
- Users cannot connect
- The checks to run first