Payment &
Refund Policy
Clear guidelines on payments, refunds, and billing procedures
Payment & Refund Policy
Aligned with industry standards
Our billing and refund terms follow standard practices similar to major infrastructure providers. Please review the key terms below:
Domain Registrations/Renewals
Domain Registration Policies
All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.
In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.
Invoices
Billing Procedures and Schedule
Invoicing and Charge Attempts
- Invoices are generated 19 days before their due date
- We attempt to charge your card both when the invoice is generated and when it is due
Example Schedule
Important Notes
- We do NOT provide extensions on invoices here at Clouduxe.
- All invoices should be paid on DUE DATE. We have a 3 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.
- We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.
Promotional Pricing
Special Offers and Discounts
Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers.
All packages will renew at the regular rate.
For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).
On our website, prices are displayed reflecting the best possible rate.
PCI DSS Attestation
Payment Security Compliance
Clouduxe is committed to achieving and maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS). In line with this commitment, we hereby undertake to submit the Attestation of Compliance (AOC) for the PCI DSS license to Razorpay as and when it is procured.