Clouduxe - Refund policy

1. 30-Day Money-Back Period

We provide a 30-day money back guarantee on all Web Hosting and Reseller Hosting packages with the following conditions:

Refunds are limited to one per customer (i.e. multiple services dont qualify or multiple signups)
Refunds exclude setup fee

Refunds do not include cost of additional services purchased such as WHMCS licenses/license upgrades, domain registration, migrations, dedicated IPs, or other licenses (such as LiteSpeed for VPS).

Cancellation request within 31 days of cancellation.

Refunds are sent within 31 days of receiving the refund request.

Refunds are not available for VPS/Dedicated Hosting

Refunds are not granted to accounts closed for TOS or AUP violations.

2. Domain Registrations/Renewals

All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.

In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.

3. Invoices

By agreeing to our TOS, you consent to the following invoicing and payment procedures:

Invoicing and Charge Attempts:

Invoices are generated 19 days before their due date.

We will attempt to charge your card both when the invoice is generated and when it is due.

Example Schedule:

If you make a purchase on February 1, 2024, your next invoice will be generated on February 19, 2024, with a due date of March 1, 2024.

You are not required to pay the early invoice. You can opt out of early payment.

If you pay the invoice generated on February 19, 2024, your next due date will be April 1, 2024, with the next invoice generated on March 19, 2024.

Monthly Cycle:

Paying an invoice on its early date sets your next invoice generation and due dates exactly one month apart from the early payment date.

For instance, paying the February 19, 2024 invoice results in an invoice generation date of March 19, 2024, with a due date of April 1, 2024.

We do NOT provide extensions on invoices here at Clouduxe.

All invoices should be paid on DUE DATE. We do have a 3 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.

We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.

4. Promotional Pricing

Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers.
All packages will renew at the regular rate.
For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).
On our website, prices are displayed reflecting the best possible rate.

Please review our Terms of Service: https://clouduxe.com/terms
And our Acceptable Use Policy: https://clouduxe.com/aup

PCI DSS Attestation

Clouduxe is committed to achieving and maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS). In line with this commitment, we hereby undertake to submit the Attestation of Compliance (AOC) for the PCI DSS license to Razorpay as and when it is procured.